Frequently Asked Questions

Ticket FAQs Questions

Questions And Answers

What is the date for the Capital One Orange Bowl game?

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Date: Friday, December 30, 2016

Time: 8:00 p.m.

Location: Hard Rock Stadium

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What conferences are associated with the Capital One Orange Bowl game?

The Capital One Orange Bowl will host the ACC versus the highest ranked available team, from the B1G, SEC, or Notre Dame. The teams for the Capital One Orange Bowl will be designated on Selection Day – Sunday, December 4, 2016.

When the Capital One Orange Bowl hosts a College Football Playoff Semifinal we will host either the 1st ranked team vs. 4th ranked team or the 2nd ranked team vs. the 3rd ranked team in the final CFP rankings. On Sunday, December 6, 2015 (Selection Sunday) the teams and game times will be announced.

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In what years will the Capital One Orange Bowl host a Playoff game?

The Capital One Orange Bowl will host a Playoff game in 2015, 2018, 2021, and 2024.

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When the Capital One Orange Bowl hosts a Playoff game will I have to purchase the Capital One Orange Bowl game and the Semifinal game?

No – when the Capital One Orange Bowl hosts a Semifinal matchup that will be the only game played. 

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What, where and when is the Capital One Orange Bowl Fan Fest presented by the Capital One Venture Card?

The Capital One Orange Bowl Fan Fest presented by the Capital One Venture card is the ultimate game day party! Adding to the frenzy of the Capital One Orange Bowl, this ticketed interactive event, has college football fans from all over the country kick-off game day with some of Miami’s hottest local talent, interactive games, sports memorabilia, stage contests, food & beverage, performances from the marching bands and cheerleaders and then a performance from our headlining artist all on stadium grounds!

Past Headliners include: Phillip Phillips, Luke Bryan, Little Big Town, Jake Owen, Smash Mouth, Kevin Rudolph, All American Rejects, Collective Soul, Jessica Simpson and Lil Wayne.

Gates open: 3:30 - 7:30 p.m.

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How much is parking and do I need to purchase in advance?

Car parking passes for the Capital One Orange Bowl are now on-sale through the Orange Bowl Ticket Office for $25 in advance and $40 on the day of the game. Also available are RV, Limo, and Bus Parking for $120-$150 in advance and $150-$200 on the day of the game. To purchase advanced parking please contact the Orange Bowl Ticket Office at tickets@orangebowl.org or (305) 341-4701 to discuss various options.

The Lot 10 RV Lot Opens at TBD.

Parking Gates 2,4,5,7 and 8 open at Open at TBD.

All remaining parking gates open at TBD.

CLICK HERE for the Capital One Orange Bowl Parking Map.

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ADA Parking Requirements

You will need to purchase a Capital One Orange Bowl parking pass (in advance or the day of the game) and have on hand your ADA parking placard to be directed to where the ADA accessible spaces are located. *There are limited spaces; it is on a first come first serve basis.

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Where can I find information regarding pre-game hospitality, premium seating or a suite for the Capital One Orange Bowl?

Please contact an Orange Bowl representative at tickets@orangebowl.org or (305) 341-4701 to discuss various options.

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How do I update my contact information?

To update your contact information, you can login to your account HERE and enter your Account ID number/email address and password.

If you do not have your password, please contact the Orange Bowl Ticket Office at tickets@orangebowl.orgor (305) 341-4701, you will need to provide your Account ID number or email address that is associated with the account for reference.

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When do tickets for the 2016 Capital One Orange Bowl and the 2016 MetroPCS Orange Bowl Basketball Classic go on sale?

The general public on-sale is tentatively scheduled for October 1, 2016 (Depending on availability).

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When are the Capital One Orange Bowl game tickets shipped to fans?

Tickets are scheduled to be shipped in early December via FedEx. A tracking number is emailed for each order before they are shipped, provided there is an email address on the account.  You may also choose to forgo souvenir stock tickets and print your tickets directly from your online account.

*You may also choose to forgo souvenir stock tickets and print your tickets directly from your online account.

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My tickets are at Will Call

The Capital One Orange Bowl General Will Call is located at the South West Gate. General Will Call will open at 12 p.m. and closes at the beginning of the 3rd quarter the day of the game, Friday, December 30, 2016.

Team Will Call Locations:

Home Team Will Call – Southeast Gate
Visiting Team Will call – Northwest Gate

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Which team is home and which is away? And which side of the stadium are they on?

For the Capital One Orange Bowl, the ACC is considered the home team, while the SEC, BIG10 or Notre Dame team is considered the visiting team. The home team occupies the south bench and the visiting team occupies the north bench. The home and away teams for the Capital One Orange Bowl will be designated on Selection Day – Sunday, December 4, 2016.

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Where will my Team Band be sitting?

Home Team Band: Section 131

Visiting Team Band: Section 105

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I purchased tickets from a third party (TicketMaster, friend, eBay, stubhub, etc.). Can you tell me if they are authentic?

Unfortunately, we are unable to verify the validity of tickets purchased from a third party source. Your best option is to purchase your tickets directly from the Orange Bowl Committee or through our Official Secondary Market Provider, PrimeSport.

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I lost my tickets, can I have them reprinted?

Yes - The original Capital One Orange Bowl Ticketholder needs to contact the Ticket Office to have their tickets reprinted either on hard stock (note: these tickets will not be on souvenir stock, but on generic hard stock) - the reprint fee is $25 or they can be emailed via TicketFast and can be reprinted at home..

For the fastest and most convenient way to re-print your tickets, the original Ticketholder can log into their account HERE and utilize the “print at home” feature. 

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Information regarding Hard Rock Stadium policies (e.g. re-entry, alcohol, tailgating, guest services, lost and found, etc)?

STADIUM ENTRY/POLICIES
TO AVOID DELAYS AT THE GATE, AND FOR THE SAFETY OF OUR GUESTS, THE
FOLLOWING ITEMS ARE PROHIBITED:

  • Alcohol
  • Bags
  • Purses or bags that exceed 12″ X 6″ X 12″
  • Bottles, cans, thermoses, coolers, hard containers, umbrellas, strollers, poles, brooms, noise makers, laser pointers and selfie sticks
  • Any other item(s) deemed dangerous or inappropriate
  • Cameras with lenses exceeding 8″
  • Food
  • Unmanned aircraft systems, radio controlled model aircraft and other devices that can be operated in airspace, i.e. drone.
  • FANS WILL ONLY BE ABLE TO CARRY THE FOLLOWING STYLE AND SIZE BAG, PACKAGE, OR CONTAINER AT STADIUM PLAZA AREAS, STADIUM GATES, OR WHEN APPROACHING QUEUE LINES OF FANS AWAITING ENTRY INTO THE STADIUM:
  • Vendor bags that are clear plastic, vinyl or PVC and do not exceed 12” x 6” x 12.” The bags may be hand-carried or have a shoulder strap.
  • One-gallon clear plastic freezer bag (Ziploc bag or similar)
  • Small clutch bag approximately the size of a hand, with or without a handle or strap. This can be carried separately or within a plastic bag. An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose. 
  • PROHIBITED ITEMS INCLUDE, BUT ARE NOT LIMITED TO: all purses, bags or containers larger than a small clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags.

ADDITIONAL INFORMATION

  • All guests are subject to mandated search
  • The stadium will not be responsible for items left at any of the entry gates
  • All belongings are subject to search
  • Inebriated and unmanageable guests will not be admitted entry into the stadium
  • Guests, including children two (2) and older, must have valid tickets with them at all times and show it upon request.
  • No ticket resale on Hard Rock Stadium property.
  • The guests should return any restricted articles to his/her vehicle. Hard Rock Stadium will not be responsible for any items left at or near a stadium entrance.

GUEST RELATIONS

  • Guest Relations booths on game days are located in Sections 104, 132, 218,246, M18, M46, 304,332. Concierge also located at 218, 246, M18, and M46. You may also reach the Guest Relations department by calling (305) 943-8000 on non-event days.
  • Lost and found: If you should misplace an item at Hard Rock Stadium, we are here to assist you with our Lost and Found department located at Guest Relations booths on game-days in Sections 104, 132, 218,246, M18, M46, 304, and 332. You may also reach the Guest Relations department by calling (305)943-8000 on non-event days.

SERVICES FOR GUESTS WITH DISABILITIES

  • Seating for guests with disabilities is available and can be purchased by calling the Orange Bowl Ticket Office at (305) 341-4701
  • Please direct all questions regarding disability access to Club Level/ADA services to the Orange Bowl Ticket Office at (305) 341-4701.
  • All seats are sold on a first-come, first-serve basis.
  • Gate Entry and Elevators: Public elevators are available in Hard Rock Stadium.
  • There are four elevators located at the North Gate and South Gate.

KEY LOCATIONS

  • ATM Locations: South Gate Team store, 110, 114, 122, 125, 138, 142, 150, 154, 202, 216, 231, 245, 247, 304, 309, 313, 322, 324, 336, 341, 350.
  • ATM Located at the Capital One Orange Bowl Fan Fest
  • Concierge: 215, 315, 242, 342
  • First Aid: 104, 218, 346
  • Guest Services/Lost & Found: Sections 104, 132, 218,246, M18, M46, 304, and 332
  • Smoking Sections: Smoking is only permitted in the designated areas on the Ramps and Corner Bars on 100 Level, Ramps only on 200 and 300 Levels. Same policy applies to all Electronic Cigarettes. No smoking is permitted in seating areas or concourses.
  • Merchandise & Team Stores:
    • 100 Level: 103, 110, 118, 125, 132, 138, 146
    • 200 Level: 210 and 240
    • 300 Level: 318, 346, 300NW Kiosk, 300SW

ADDITIONAL MERCHANDISE LOCATIONS

  • South Gate Grand Plaza Team Store

For more information please Click here to view Hard Rock Stadium.
 

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I need accessible (ADA) seating for the game. How do I purchase these seats?

Please contact the Orange Bowl Ticket Office at tickets@orangebowl.org or (305) 341-4701 to discuss various options to purchase ADA accessible seats.If purchasing directly from the participating schools, be sure to specify your needs during that process.

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How are Club Seat locations assigned?

The Miami Dolphins club seat holders have the first right of refusal on the club seats. Once they have completed the renewal process we will receive the available inventory and begin to assign seats to patrons - the fulfillment is based on seniority. The actual seat locations may vary from year to year based on availability. Expect to receive your specific seat locations in October, 2016.

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Are there any refunds on tickets?

**All sales are final.

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Will the Orange Bowl follow the same protocol as the NFL’s Bag Policy?

The NFL has instituted a new safety policy for all stadiums, which includes Hard Rock Stadium where the Capital One Orange Bowl will be played.  The safety policy affects the type and size of bags that are permitted into the stadium — not the items that fans normally need to bring to a game. Fans may continue to carry pocket items such as keys, makeup, combs, phones, wallets and credit cards. 

Below are the NFL approved bags fans may carry into the stadium:

  • One bag that is clear plastic, vinyl or PVC and does not exceed 12” by 6” and 12” or a one-gallon clear plastic freezer bag (Ziploc bag or similar).
  • In addition to one of the clear bags noted above, fans may also carry in a small clutch bag or purse approximately the size of a hand, with or without a handle or strap.
  • An exception will be made for medically necessary items after proper inspection at Gate E designated for this purpose.
  • Diapers and wipes can be carried in a clear bag. Each member of a family, including children, will be able to carry an approved clear bag and a clutch purse, providing ample storage capacity.

Fans will continue to be able to tailgate with their usual items in the parking lots. Items such as smart phones, binoculars and cameras will still be permitted into the stadium. This policy is meant to speed up the process of entering the stadium along with increasing security measures.

For more information on the policy please visit NFL.com/allclear.

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